Chris Voss is a former FBI hostage and crisis negotiator and author of Never Split the Difference: Negotiating As If Your Life Depended On It. Please support this podcast by checking out our sponsors:

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EPISODE LINKS:

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Chris’s Masterclass: https://masterclass.com/classes/chris-voss-teaches-the-art-of-negotiation

Never Split the Difference (book): https://amzn.to/3J5scNC

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OUTLINE:

Here’s the timestamps for the episode. On some podcast players you should be able to click the timestamp to jump to that time.

(00:00) – Introduction

(06:31) – Negotiation

(12:21) – Reason vs Emotion

(27:17) – How to listen

(36:06) – Negotiation with terrorists

(38:14) – Brittney Griner

(39:53) – Putin and Zelenskyy

(47:13) – Donald Trump

(54:23) – When to walk away

(58:37) – Israel and Palestine

(1:06:16) – Al-Qaeda

(1:11:46) – Three voices of negotiation

(1:20:11) – Strategic umbrage

(1:23:18) – Mirroring

(1:26:29) – Labeling

(1:33:55) – Exhaustion

(1:36:09) – The word “fair”

(1:39:06) – Closing the deal

(1:41:03) – Manipulation and lying

(1:42:58) – Conversation vs Negotiation

(1:54:17) – The 7-38-55 Rule

(1:58:16) – Chatbots

(2:07:39) – War

(2:09:10) – Advice for young people